General Terms and Conditions
Unfold Coaching by Lara Emilie Wieser
Version dated 11 August 2026
1. Purpose and scope
These General Terms and Conditions (the “Terms and Conditions”) set out the general framework applicable to the services and products offered by Unfold Coaching by Lara Emilie Wieser (“Unfold”).
They apply in particular to coaching and mental performance coaching services, individual coaching programmes, services provided to businesses and teams, as well as customised services and projects.
They also apply, where relevant, to digital or physical products offered by Unfold.
Specific terms relating to a service or product may be set out in a separate agreement, quotation, order confirmation or other applicable contractual document.
In the event of any conflict between these Terms and Conditions and specific terms agreed in writing between Unfold and the client, the specific terms shall prevail.
2. Service provider
The service provider is:
Lara Emilie Wieser
Unfold Coaching by Lara Emilie Wieser
Ch. des Seytines 10a
1264 St-Cergue
Switzerland
Email: contact@unfold.ch
Unfold is operated as a sole proprietorship.
3. Nature of the services
The specific terms of each coaching programme or service are set out in the agreement entered into with the client or, where applicable, in the relevant quotation or order confirmation.
Unfold provides coaching and mental performance coaching services designed to support clients in their personal, professional or sporting development, their goals and their pursuit of progress.
Services may be provided in person or remotely, as agreed with the client. In-person services may be provided in the Nyon area and surrounding region, as well as in Geneva, or remotely. In-person services in other areas may be offered subject to Unfold’s availability and may be subject to travel expenses. Any applicable travel expenses shall be specified in the agreement, quotation or prior to confirmation of the service.
The services offered may include, in particular:
- individual sessions;
- coaching programmes structured around an objective agreed with the client;
- mental performance coaching services;
- coaching services;
- services provided to businesses or teams;
- workshops, interventions or specific projects;
- digital or physical products and content, depending on the available offering.
Coaching and mental performance coaching services are support and development services and do not constitute medical, psychotherapeutic or healthcare services.
The specific terms of each coaching programme, including its content, duration, number of sessions, fees and schedule, are set out in the agreement entered into with the client.
Services provided to businesses or teams, or services arising from specific requests, may be defined in a quotation or separate agreement.
4. Offers and fees
The offers and fees applicable are those communicated by Unfold at the time the agreement or order is entered into.
Offers and fees may change. Any changes to the offers or fees shall not affect services already agreed with a client.
Unless otherwise stated, fees are expressed in Swiss francs (CHF).
For clients wishing to pay in euros (EUR), Unfold may apply a simplified exchange rate of CHF 1 = EUR 1. Any fees charged by banks or payment service providers in connection with an international payment or currency conversion shall be borne by the client.
Services provided to businesses or teams, as well as specific requests, shall be subject to a quotation where appropriate.
5. Conclusion of the agreement
5.1 Individual coaching programmes
The contractual relationship between Unfold and the client is established in accordance with the terms set out in the coaching agreement.
The agreement sets out the specific terms of the coaching programme agreed between the parties.
The client’s signature or acceptance of the agreement constitutes acceptance of these Terms and Conditions.
5.2 Services provided on a quotation basis
For businesses, teams and specific services, the agreement is entered into in accordance with the terms set out in the relevant quotation or agreement.
Acceptance of the quotation or signature of the agreement constitutes acceptance of these Terms and Conditions, unless expressly agreed otherwise.
5.3 Products ordered online
For products offered directly for sale on the website, the agreement is entered into in accordance with the ordering process indicated on the website.
Before confirming an order, the client is provided with the information necessary regarding the product, its price and the main terms applicable to the order.
The technical procedures for placing, validating and confirming orders will be specified on the website when online sales are introduced.
6. Payment terms
The payment terms applicable to a service or product are specified in the agreement, quotation, invoice or, where applicable, during the online ordering process.
Depending on the nature of the service or product, payment may be required before the service is provided, at the time of ordering, or according to a payment schedule agreed between the parties.
For individual coaching programmes, the agreed payment terms are set out in the coaching agreement.
For services provided to businesses or teams and for customised services, the payment terms are set out in the relevant quotation or agreement.
Invoices are payable within the period specified on the invoice. In the event of late payment, Unfold reserves the right to suspend services until the outstanding amount has been settled. Unfold may send one or more payment reminders. Reasonable reminder fees may be charged. The client may also be liable for default interest as provided for under applicable law.
Any fees charged by banks or payment service providers in connection with an international payment or currency conversion shall be borne by the client.
7. Session arrangements and cancellations
Sessions are scheduled in accordance with the arrangements agreed between Unfold and the client.
Sessions may be held in person or remotely, as agreed.
A session may be rescheduled or cancelled free of charge if the client notifies Unfold at least 24 hours before the scheduled start time.
If a session is cancelled less than 24 hours before the scheduled start time, or if the client does not attend, the session remains payable.
In exceptional circumstances or cases of force majeure, Unfold may assess the situation on a case-by-case basis.
If Unfold exceptionally needs to cancel or reschedule a session, the session shall be rescheduled for a date agreed with the client.
A client’s late arrival does not automatically extend the scheduled duration of the session.
If Unfold is late or a technical issue occurs, the session may be extended where reasonably possible or, where this is not possible, an alternative arrangement shall be agreed with the client.
For remote sessions, the client is responsible for having a suitable internet connection and the equipment required for the session to take place properly. If a technical issue prevents the session from reasonably taking place, the parties shall agree on an alternative arrangement or a new appointment.
8. Duration, interruption and termination
The duration and specific terms of an individual coaching programme are set out in the agreement entered into with the client.
Unless otherwise provided for in the agreement, either party may terminate the contractual relationship in accordance with applicable Swiss law.
If a client interrupts a coaching programme, services already provided remain payable.
The consequences of interrupting or terminating a package or ongoing coaching programme shall be determined in accordance with the agreement entered into between the parties and applicable law.
For ongoing coaching programmes, the arrangements governing renewal and termination are set out in the agreement or other applicable specific terms.
9. Responsibilities and limitations of the services
The services provided by Unfold consist of coaching and mental performance coaching. Their purpose is to support clients in their reflection, development and pursuit of their goals.
They do not constitute medical, psychological, psychotherapeutic or healthcare services and do not replace care or treatment provided by a healthcare professional where such care or treatment is required.
The client remains responsible for their decisions, actions and the way in which they implement matters discussed during the coaching programme.
Unfold undertakes to provide professional, personalised services adapted to the objectives agreed with the client. However, by their very nature, coaching and mental performance coaching cannot guarantee the achievement of any specific outcome, whether sporting, professional or personal.
The information and tools provided as part of the coaching programme are adapted to the circumstances known to Unfold at the time they are provided. The client is responsible for informing Unfold of any relevant information that may affect the coaching programme.
Where a client’s situation falls outside the scope of Unfold’s expertise or the services it provides, the client may be advised to consult an appropriate professional.
10. Confidentiality
Unfold treats information provided by the client in connection with the services as confidential.
Information exchanged as part of a coaching programme shall not be disclosed to third parties without the client’s consent, unless such disclosure is necessary for the provision of the service, authorised by the client or required by law.
Unfold’s professional commitments regarding its approach, respect for the client and confidentiality are also set out in its Code of Ethics.
11. Data protection
The processing of personal data in connection with the services, the website and any orders is governed by Unfold Coaching’s Privacy Policy, available on the website.
The Privacy Policy describes, in particular, the personal data collected, the purposes for which it is processed, any relevant service providers or recipients, and the rights of the individuals concerned.
12. Intellectual property
The content, documents, exercises, protocols, audio recordings, texts, materials and other elements created or provided by Unfold as part of its services or in connection with the sale of its products remain protected by applicable intellectual property rights.
Unless otherwise agreed, content provided to the client is intended for the client’s personal use and may not be reproduced, distributed, published, commercially exploited, provided to third parties or used for professional or commercial purposes without Unfold’s prior authorisation.
This provision does not restrict any legal rights the client may have in relation to content they have themselves created or provided.
13. Digital and physical products
In addition to its services, Unfold may offer digital or physical products.
Information relating to each product, including its nature, content, price and, where applicable, delivery or access arrangements, shall be provided at the time of purchase.
Additional terms may apply depending on the nature of the product.
For digital products, access, delivery and usage terms shall be specified at the time of purchase or in the information accompanying the product.
For physical products, delivery arrangements, any applicable delivery charges and the terms applicable in the event of a defect or delivery issue shall be specified at the time of purchase or in the terms applicable to the product.
Any mandatory statutory provisions applicable to products sold to consumers remain unaffected.
14. Services provided to businesses, teams and for customised projects
Services provided to businesses, teams, associations or other organisations, as well as specific requests, may be subject to a quotation or separate agreement.
The quotation or agreement shall specify, in particular, the services agreed, their duration, fees, payment terms and, where applicable, any specific terms applying to the project.
In the event of any conflict between these Terms and Conditions and specific terms agreed in a quotation or agreement, the specific terms shall prevail.
15. Amendments to these Terms and Conditions
Unfold may amend these Terms and Conditions to reflect changes to its services, products, business activities or the applicable legal framework.
The version of the Terms and Conditions applicable to a service or order shall be the version accepted at the time the agreement or order is entered into, unless otherwise required by law.
Amendments to these Terms and Conditions shall not alter commitments already agreed under an ongoing agreement, unless agreed between the parties or otherwise required by law.
The current version of these Terms and Conditions is published on Unfold’s website.
16. Governing law and dispute resolution
These Terms and Conditions and the contractual relationship between Unfold and the client are governed by Swiss law, subject to any mandatory provisions that may apply.
Unfold and the client shall endeavour to resolve amicably any dispute relating to a service or order before initiating legal proceedings.
Any applicable statutory rules regarding jurisdiction and consumer protection remain unaffected.
17. Entry into force
These Terms and Conditions enter into force on 11 August 2026.
They are available on the Unfold Coaching website.
They are available in French and English. In the event of any discrepancy or inconsistency between the two versions, the French version shall prevail.
Version: 1 AUG-2026